1 Purpose of the Group (Very Important)

This group is created for positive and constructive community communication.

The group is intended for:

• Community news and updates
• Social communication between residents
• Local business advertising
• Community projects and initiatives
• Estate improvement
• Event announcements
• Lost & found items
• Service recommendations
• Reporting Municipal Services Issues
• Reporting Roaming Pets

This group is NOT intended for:

• Security emergencies (use Security Group)
• Personal attacks
• Political campaigning
• Ongoing disputes
• Spam advertising
• Excessive forwarding of unrelated content
• Debates

2 Who May Post

• All verified property Owners
• All verified residents may post

3 Posting Guidelines (Keep It Structured & Respectful)

When posting, please:

• Keep messages clear and concise
• No voice notes
• Avoid excessive posting
• Be respectful in tone
• Stick to one topic per post

For business adverts, please include:

• Business name
• Service offered
• Contact details
• Special offer (if applicable)

No repetitive daily advertising. (Recommended: every second week per business.)

4 Community Projects & Updates

Residents are encouraged to share:

• Estate improvement ideas
• Project updates
• Volunteer initiatives
• Fundraising efforts
• Feedback (constructive and solution-focused)

Constructive discussion is welcome. Personal criticism is not.

5 Respect & Conduct

• No arguing on the group
• No sarcasm or passive-aggressive comments
• No personal disputes
• No naming and shaming
• No spreading unverified information

Healthy discussion is allowed — disrespect is not.

Admins reserve the right to mute or remove members who repeatedly ignore group guidelines.

6 Advertising Rules

• Advertising is limited to residents or approved local services.
• No pyramid schemes or suspicious promotions.
• No spam or repeated posts.
• Specials and promotions must be clear and honest.

The aim is to support local businesses — not to turn the group into a marketing platform.

7 Admin Structure

The group is administered by the APHOA Directors:

• Andre Van Heerden
• Jaco Möller
• Allen Van Der Net

Admins may guide discussions back on track where necessary.

8 Complaints & Formal Matters

Formal complaints, governance issues, or sensitive matters must NOT be debated in the group.

Please email all formal matters to:
committee@alberanteproper.co.za

This ensures proper process and fairness.

9 Privacy & Responsibility

• Do not share personal phone numbers without consent
• Do not share private CCTV footage
• Be mindful that this is a community platform

10 Tone of the Group

This group should reflect:

• Community
• Respect
• Support
• Transparency
• Positivity
• Growth

We all live here — let’s communicate in a way that builds the estate, not divide it.

APHOA Security WhatsApp Group – Rules & Operating Procedure

• Purpose of the Group
  • This group is strictly for:
    • Security alerts
    • Suspicious activity reporting
    • Emergency communication
    • Verified crime-related information
    • Official security updates
  • This group is not for:
    • Complaints
    • General discussions
    • Advertising
    • Jokes or memes
    • Personal disputes
• Who May Post
  • Residents may post security-related matters only.
  • All posts must follow the required reporting format.
• Reporting Format (Keep It Structured)
  • All security reports must include:
    • Location (street name and/or stand number)
    • Time of the incident
    • Clear and factual description
    • Photo (only if available and safe to take)
  • No voice notes
  • No long stories
  • Facts only
• No Rumours Rule
  • No “I heard…” messages
  • No crime statistics without official confirmation
  • No naming or accusing of suspects
• Emergency Protocol
  • Call security first
  • Then post relevant information on the group
• Respect & Conduct
  • No arguing on the group
  • No political or personal comments
  • No blaming or sarcasm
  • No racism or derogatory remarks
  • Keep communication short and to the point
  • Avoid unnecessary comments that interfere with monitoring
• Admin Enforcement
  • Members who repeatedly ignore the rules may be removed by the admins.
• Data & Privacy
  • No sharing of ID numbers
  • No sharing of personal phone numbers without consent
  • No public sharing of CCTV footage without approval
• After-Hours Control
  • After 20:00, only emergency-related posts are permitted
  • No general updates late at night
• Formal Complaints & Disputes
  • All formal complaints or disagreements must be handled outside the group.
  • These must be escalated directly via official channels and not discussed on the group.